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FAQ

Services:
What services do you offer at your clinic?
We specialize in Medical Marijuana Certifications, Weight control, hormone therapy, treatments for anxiety, insomnia, and concentration medications for conditions such as ADHD.
Do you take insurance?​​
We currently do not accept any insurance. It is a selfpay clinic.
Our office is a cashless office. Our office accepts Card Payments Only – No Cash or Checks Accepted 

Appointments
​​Do I need an appointment, or do you accept walk-ins?
Appointments are required to ensure timely care, we do not accept walk-ins. You can book by calling us directly.
 
What should I bring to my provide for my appointment?
Please provide a valid government-issued ID and debit or credit card.
Are you accepting new patients?
Yes, Dr. deFreese is accepting new patients. He currently sees both male and female patients for Medical Marijuana Certifications, weight control, attention deficit/concentration, and anxiety services. Hormone therapy is available for women only.
 
Please contact our office to schedule a consultation and discuss which services may be appropriate for you.

Will I get a reminder about my appointment?

Everyone will receive an appointment reminder 1-2 business days before the appointment by our automated system email, text message and/or phone call.

🌿 Medical Marijuana Certifications

 Who qualifies for a medical marijuana card?
 
Eligibility varies by state, but common qualifying conditions include chronic pain, anxiety, PTSD, insomnia, and more. We'll assess your condition and determine your eligibility during your visit.
 
How long does the certification process take?

Most patients can complete their evaluation and submit their application in one visit. State processing times may vary.
 
Can I renew my medical marijuana card through your clinic?
 
Yes, we offer renewal evaluations for existing medical marijuana patients.
 
Will my insurance cover the certification?

Medical marijuana evaluations are not typically covered by insurance and are considered out-of-pocket.
Prescriptions

​What if I need a refill on my prescription(s)?

If you are up to date with your appointments, ask the pharmacy to send a refill request to the office.

What if I am switching pharmacies? 
Ask your current pharmacy to transfer the information to the new pharmacy.

Records

How can I get a copy of my records?

  • For records before 11/2021 or after 08/2025​ these records may incur a charge, depending on the number of pages. We collect a $50 deposit to count the pages. There will be a prepayment fee (Pursuant to the Florida Administrative Code 21m-26.003 of $1.00 per page for the first 25 pages and $0.25 cents thereafter.

Balances

What does it mean to have a “no show” appointment?

This means that you scheduled an appointment which you did not show to the office for.

What are the fees for No Show appointments?

If it was a regular office visit or annual exam: $50

Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, patients who do not show up for their appointment without a call to cancel at least 48 hours before the appointment time will be considered as NO SHOW. This fee must be paid in full prior to your next appointment. Thank you for your understanding and cooperation as we strive to best serve the needs of all our patients. 

© 2025 C. Santiago 

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      2941 W State Rd 434 Suite 100 #302, Longwood, FL 32779 |               Team@dtwmd.health

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